LetUsGrow ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at letusgrow.agency (the "Website"), use our client dashboard, or engage with our services.
By using our Website and services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Information You Provide to Us
We collect information that you voluntarily provide, including:
- Account Information: Full name, email address, phone/WhatsApp number, password when you create a client account
- Business Information: Facebook Page URL, Instagram handle, business name, industry, and other brand-related details
- Contact Form Submissions: Name, email, phone number, service interest, budget range, and message content
- Payment Information: Billing details processed through PayPal; we do not directly store your credit card or bank account numbers
- Communications: Emails, support tickets, chat messages, and any other correspondence with our team
- Newsletter Subscription: Email address when you subscribe to our newsletter
1.2 Information Collected Automatically
When you visit our Website, we automatically collect:
- Device Information: Browser type, operating system, device type, screen resolution
- Usage Data: Pages visited, time spent on pages, click patterns, scroll depth, referring URLs
- IP Address: Used for approximate location data and security purposes
- Cookies and Tracking Technologies: Including data collected by Google Analytics and Meta Pixel (see Section 5)
1.3 Information from Third Parties
We may receive information about you from:
- Social Media Platforms: When you grant us access to manage your accounts, we may access your page analytics, audience data, and account settings
- Payment Processors: Transaction confirmations and billing details from PayPal
- Advertising Platforms: Campaign performance data from Meta Ads and other ad networks
2. How We Use Your Information
We use the information we collect to:
2.1 Provide and Improve Our Services
- Create and manage your client account
- Deliver the marketing services you subscribed to
- Manage your social media accounts and advertising campaigns
- Generate performance reports and analytics
- Provide access to the client dashboard
- Process payments and manage billing
2.2 Communication
- Respond to your inquiries and support requests
- Send service updates, reports, and notifications
- Deliver marketing communications and newsletters (with your consent)
- Schedule and conduct strategy calls
- Send trial expiry reminders and upgrade suggestions
2.3 Analytics and Improvement
- Analyze Website usage to improve user experience
- Track marketing campaign effectiveness
- Monitor and optimize our service delivery
- Conduct internal research and development
2.4 Legal and Security
- Comply with applicable laws and regulations
- Protect against fraud, abuse, and security threats
- Enforce our Terms of Service
- Resolve disputes
3. How We Share Your Information
We do not sell your personal information. We may share your data with:
3.1 Service Providers
Third-party companies that help us deliver our services, including:
- Payment Processors: PayPal for transaction processing
- Cloud Hosting: Supabase and Vercel for website and data hosting
- Analytics: Google Analytics for website analytics
- Advertising: Meta (Facebook/Instagram) for ad campaign management
- Communication Tools: Email service providers for newsletters and notifications
3.2 Social Media Platforms
When you authorize us to manage your accounts, we interact with platforms such as Meta (Facebook, Instagram), Google, and others on your behalf.
3.3 Legal Requirements
We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
3.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change.
4. Data Storage and Security
4.1 Storage
Your data is stored on secure servers provided by Supabase (cloud database) and Vercel (web hosting). Our infrastructure is designed with security in mind and uses industry-standard encryption.
4.2 Security Measures
We implement reasonable security measures to protect your personal data, including:
- SSL/TLS encryption for all data in transit
- Encrypted database storage
- Secure authentication with hashed passwords
- Row-level security policies on our database
- Regular security reviews and updates
- Access controls limiting employee access to personal data
4.3 Limitations
No method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
5.1 What Are Cookies
Cookies are small text files stored on your device when you visit a website. We use cookies and similar technologies to enhance your experience and collect usage data.
5.2 Types of Cookies We Use
Essential Cookies:
- Authentication and session management
- Security features
- User preference storage (theme, language)
Analytics Cookies:
- Google Analytics (GA4) — to understand how visitors use our Website
- Measurement ID configured by our team
Marketing Cookies:
- Meta Pixel (Facebook Pixel) — to measure ad performance and build audiences for targeted advertising
- These cookies help us track conversions from our Meta Ads campaigns
5.3 Managing Cookies
You can manage your cookie preferences through:
- The cookie consent banner displayed on your first visit
- Your browser settings (blocking or deleting cookies)
- Google Analytics opt-out: https://tools.google.com/dlpage/gaoptout
- Meta Privacy Settings: https://www.facebook.com/settings/?tab=ads
Please note that disabling certain cookies may affect Website functionality.
5.4 Google Analytics
We use Google Analytics 4 to collect anonymized data about Website usage. Google Analytics uses cookies to collect information such as:
- Pages visited and time spent
- Traffic sources and referral information
- Device and browser information
- Approximate geographic location
Google's privacy policy: https://policies.google.com/privacy
5.5 Meta Pixel
We use Meta Pixel to:
- Track conversions from Facebook and Instagram ads
- Build targeted audiences for advertising
- Optimize ad delivery
- Measure ad campaign performance
Meta's privacy policy: https://www.facebook.com/privacy/policy
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
6.1 Access
You have the right to request a copy of the personal data we hold about you.
6.2 Correction
You have the right to request correction of inaccurate or incomplete personal data.
6.3 Deletion
You have the right to request deletion of your personal data, subject to legal retention requirements.
6.4 Objection
You have the right to object to certain types of data processing, including direct marketing.
6.5 Data Portability
You have the right to request your data in a structured, commonly used, and machine-readable format.
6.6 Withdrawal of Consent
Where processing is based on your consent, you have the right to withdraw consent at any time without affecting the lawfulness of prior processing.
6.7 Exercising Your Rights
To exercise any of these rights, please contact us at hello@letusgrow.agency. We will respond within 30 days.
7. Data Retention
We retain your personal data for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records
Specific retention periods:
| Data Type | Retention Period |
|---|---|
| Active client data | Duration of service + 2 years |
| Contact form submissions | 2 years |
| Payment records | 7 years (legal requirement) |
| Newsletter subscribers | Until you unsubscribe |
| Website analytics data | 26 months (Google Analytics default) |
| Trial user data | 1 year after trial expiry |
After the retention period, data is securely deleted or anonymized.
8. Children's Privacy
Our Website and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 18, we will take steps to delete it promptly.
9. International Data Transfers
Our servers and service providers may be located in different countries. By using our services, you consent to the transfer of your data to countries outside your country of residence, which may have different data protection laws. We ensure appropriate safeguards are in place for such transfers.
10. Third-Party Links
Our Website may contain links to third-party websites, social media platforms, and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes:
- We will update the "Last Updated" date at the top
- Material changes will be communicated via email or a notice on our Website
- Your continued use of our services after changes constitutes your acceptance
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
LetUsGrow Email: hello@letusgrow.agency Website: https://letusgrow.agency WhatsApp: Available on our website
By using our Website and services, you acknowledge that you have read and understood this Privacy Policy.