Welcome to LetUsGrow ("Company," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website at letusgrow.agency (the "Website"), our services, client dashboard, and any related tools or platforms we provide.
By accessing or using our Website and services, you agree to be bound by these Terms. If you do not agree, please do not use our services.
1. About Our Services
LetUsGrow is a digital marketing agency specializing in social media management, content creation, paid advertising, brand growth strategy, and performance marketing. Our services include but are not limited to:
- Social media page management and optimization
- Content creation, design, and scheduling
- Facebook, Instagram, and other platform advertising
- Meta Pixel installation and conversion tracking
- Audience research and targeting
- Engagement and community management
- Brand identity development
- Performance analytics and reporting
- Client dashboard access for project tracking
2. Eligibility
You must be at least 18 years old and have the legal capacity to enter into a binding agreement to use our services. By using our Website or signing up for any service, you represent and warrant that you meet these requirements.
3. Account Registration
3.1 Client Accounts
To access certain features, including the client dashboard, you must create an account. You agree to:
- Provide accurate, current, and complete information during registration
- Maintain and update your information as needed
- Keep your password secure and confidential
- Notify us immediately of any unauthorized access to your account
- Accept responsibility for all activities that occur under your account
3.2 Account Security
We are not liable for any loss or damage arising from your failure to maintain the security of your account credentials. We reserve the right to suspend or terminate accounts that we believe have been compromised.
4. 7-Day Free Trial
4.1 Trial Offer
We may offer a 7-day free trial of select services ("Free Trial"). The Free Trial allows you to experience our services at no charge for seven (7) calendar days from the date of activation.
4.2 Trial Terms
- No credit card or payment information is required to start a Free Trial
- The Free Trial includes services as described on our Free Trial landing page at the time of signup
- We reserve the right to modify, limit, or discontinue the Free Trial offer at any time without prior notice
- Each individual or business entity is eligible for one Free Trial only
- Providing false information to obtain multiple trials is strictly prohibited
4.3 After the Trial
At the end of the 7-day Free Trial:
- Your trial access will expire automatically
- You will not be charged automatically — we never auto-charge
- You may choose to subscribe to a paid plan to continue services
- If you do not subscribe, your account will remain active with limited access to the client dashboard
- Any content, strategies, or work produced during the trial period remains our intellectual property until you subscribe to a paid plan
4.4 No Guarantee
The Free Trial is provided "as is." While we strive to deliver value during the trial period, we do not guarantee specific results, metrics, or outcomes during or after the trial.
5. Paid Services and Packages
5.1 Subscription Plans
We offer various service packages ("Plans") with different features, scopes, and pricing. Details of each Plan, including pricing, features, and billing cycles, are available on our Packages page.
5.2 Pricing
- All prices are listed in US Dollars (USD) unless otherwise stated
- Prices are subject to change with 30 days' prior notice to existing subscribers
- Promotional pricing, discounts, or special offers may be available from time to time and are subject to their own terms
5.3 Billing and Payment
- Payment is due in advance for each billing cycle (monthly or yearly)
- We accept payments through PayPal and other methods as displayed during checkout
- You authorize us to collect payment through your selected payment method
- All payments are processed securely through third-party payment processors; we do not store your payment card details
5.4 Refund Policy
- Payments are non-refundable except where required by applicable law
- If you are dissatisfied with our services, please contact us within 7 days of your billing date, and we will work with you to resolve the issue
- Refund requests are reviewed on a case-by-case basis at our discretion
- The Free Trial period is specifically designed to allow you to evaluate our services before committing to a paid plan
5.5 Cancellation
- You may cancel your subscription at any time by contacting us via email or through the client dashboard
- Upon cancellation, your services will continue until the end of the current billing period
- No partial refunds are issued for unused portions of a billing period
- We reserve the right to cancel or suspend your subscription for violation of these Terms
6. Client Responsibilities
As a client, you agree to:
6.1 Access and Credentials
- Provide timely access to your social media accounts, ad accounts, and any other platforms required for service delivery
- Ensure that we have the necessary permissions and roles on your accounts to perform the agreed-upon services
- Not revoke access without prior notice during an active service period
6.2 Content and Materials
- Provide accurate business information, branding materials, and content direction as needed
- Review and approve content, ads, and strategies within a reasonable timeframe when requested
- Ensure that any materials you provide to us do not infringe on third-party intellectual property rights
6.3 Cooperation
- Respond to our communications within 48 hours during active service periods
- Attend scheduled strategy calls and meetings
- Provide honest and constructive feedback
6.4 Prohibited Actions
You agree not to:
- Use our services for any unlawful, fraudulent, or harmful purpose
- Provide false or misleading information
- Interfere with our ability to deliver services
- Reverse-engineer, copy, or replicate our strategies, templates, or proprietary methods for commercial resale
- Share your dashboard login credentials with unauthorized individuals
7. Intellectual Property
7.1 Our Property
All content, designs, strategies, templates, tools, software, and materials created or provided by LetUsGrow remain our intellectual property unless explicitly transferred to you in writing.
7.2 Licensed Content
Upon full payment for a service period:
- You receive a non-exclusive, non-transferable license to use content and materials we create specifically for your brand during the paid period
- This license is limited to your business use and does not include resale rights
- Content created during a Free Trial remains our property until you subscribe to a paid plan
7.3 Your Property
- You retain ownership of your brand name, logos, trademarks, and any original materials you provide to us
- By providing us with your materials, you grant us a limited license to use them solely for the purpose of delivering our services
7.4 Portfolio Rights
We reserve the right to showcase work created for your brand in our portfolio, case studies, and marketing materials, unless you request otherwise in writing.
8. Data and Privacy
8.1 Data Collection
We collect and process personal data as described in our Privacy Policy. By using our services, you consent to such collection and processing.
8.2 Analytics and Tracking
Our Website uses analytics tools including Google Analytics and Meta Pixel to improve our services and measure marketing performance. You can manage your cookie preferences through the cookie consent banner on our Website.
8.3 Client Data
- We treat all client business data, account credentials, and performance metrics as confidential
- We do not sell, share, or disclose your business data to third parties except as necessary to deliver our services or as required by law
- We use industry-standard security measures to protect your data
8.4 Data Retention
- We retain client data for the duration of our service relationship and for a reasonable period afterward for record-keeping purposes
- You may request deletion of your personal data by contacting us, subject to legal retention requirements
9. Third-Party Services
9.1 Platforms
Our services involve managing your presence on third-party platforms including but not limited to Facebook, Instagram, Meta Business Suite, and others. Your use of these platforms is subject to their own terms and policies.
9.2 Payment Processors
We use third-party payment processors (such as PayPal) to handle transactions. Your payment information is subject to the payment processor's terms and privacy policy.
9.3 No Liability for Third Parties
We are not responsible for the actions, policies, or outages of any third-party platform. Changes to platform algorithms, policies, or features may affect service delivery, and we will adapt our strategies accordingly.
10. Disclaimers
10.1 No Guaranteed Results
Digital marketing involves many variables beyond our control. While we employ proven strategies and best practices, we do not guarantee:
- Specific follower counts, engagement rates, or reach numbers
- Revenue, sales, or conversion figures
- Ranking positions or viral content outcomes
- Return on ad spend (ROAS) or cost-per-result targets
Past performance and case study results are illustrative and may not be typical for all clients.
10.2 "As Is" Basis
Our Website and client dashboard are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the reliability, availability, or accuracy of our Website or tools.
10.3 Service Availability
We strive to maintain continuous service but may experience downtime for maintenance, updates, or circumstances beyond our control.
11. Limitation of Liability
To the maximum extent permitted by applicable law:
- LetUsGrow shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our services
- Our total liability for any claim related to our services shall not exceed the total amount you paid to us in the three (3) months preceding the claim
- We are not liable for any loss of revenue, data, or business opportunities resulting from the use or inability to use our services
12. Indemnification
You agree to indemnify, defend, and hold harmless LetUsGrow, its directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from:
- Your use of our services
- Your violation of these Terms
- Your violation of any third-party rights
- Content or materials you provide to us
- Your negligence or misconduct
13. Termination
13.1 By You
You may terminate your account at any time by contacting us or through the client dashboard.
13.2 By Us
We may suspend or terminate your access to our services at any time, with or without notice, if:
- You violate these Terms
- You engage in fraudulent, abusive, or harmful behavior
- Your payment fails and is not resolved within 7 days
- We discontinue a service offering
13.3 Effect of Termination
Upon termination:
- Your access to the client dashboard and services will cease
- Any outstanding payments remain due
- Provisions that by their nature should survive termination will continue in effect (including intellectual property, limitation of liability, and indemnification)
14. Dispute Resolution
14.1 Good Faith Resolution
We encourage you to contact us first with any concerns or disputes. We will make reasonable efforts to resolve issues informally within 30 days.
14.2 Governing Law
These Terms are governed by and construed in accordance with the laws of Bangladesh, without regard to conflict of law principles.
14.3 Arbitration
Any dispute that cannot be resolved informally shall be submitted to binding arbitration under the applicable arbitration rules in Dhaka, Bangladesh.
15. Changes to These Terms
We may update these Terms from time to time. When we do:
- We will update the "Last Updated" date at the top
- Material changes will be communicated via email or a notice on our Website
- Your continued use of our services after changes constitutes your acceptance of the updated Terms
16. General Provisions
16.1 Entire Agreement
These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and LetUsGrow.
16.2 Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
16.3 Waiver
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
16.4 Assignment
You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations freely.
17. Contact Us
If you have any questions about these Terms, please contact us:
LetUsGrow Email: hello@letusgrow.agency Website: https://letusgrow.agency WhatsApp: Available on our website
By using our Website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.